Learn to recognize, respond to, document, and report suspected abuse, neglect, exploitation, abandonment, and unsafe treatment of older adults. This course emphasizes immediate safety, dignity, objective reporting, and Pennsylvania’s protective-services pathways.
What you will learn
- Recognize physical, emotional, sexual, and financial abuse
- Identify neglect, self-neglect, abandonment, coercion, and exploitation
- Respond to disclosures without blaming, promising secrecy, or investigating
- Protect immediate safety and preserve potential evidence
- Document observations, statements, actions, and notifications objectively
- Follow agency policy and applicable Pennsylvania reporting requirements without delay
Pennsylvania reporting resource
The Pennsylvania Statewide Elder Abuse Helpline is available 24 hours a day, seven days a week at 1-800-490-8505. Reports may be made for an adult living at home or in a care setting. If a person faces immediate danger, serious injury, or another emergency, call 911 first and follow required agency and protective-services reporting procedures.
Official Pennsylvania Department of Aging reporting guidance · Pennsylvania Adult Protective Services
Complete every required lesson and pass the final knowledge check with at least 80% to qualify for the course-specific completion certificate. This training supports caregiver development; it does not replace employer policy, legal advice, or role-specific mandatory-reporter instruction.
How to complete this course and print your certificate
- Sign in and enroll using the free enrollment option below.
- Open Lesson 1. After reading, select Mark Complete to save your progress and continue. Do the same in Lesson 2.
- Read Lesson 3, then select Take Quiz. Answer all 15 questions and earn at least 80% (12 correct). You can review the lessons and retake the quiz if needed.
- After all three lessons are complete and you pass the quiz, open Member Login → My Certificates. Choose this course certificate, then use Print or Download.
Olivia policies covered: reporting concerns promptly, protecting participant rights and finances, preventing retaliation, documenting objectively, safeguarding confidential information, and staying within your assigned caregiver role.
Course Instructor
